Terms of Use
Terms of Use
Customer Terms of Service Last Updated: July 1, 2025
PLEASE READ THESE TERMS CAREFULLY. BY USING THE WEBSITE AT https://ivewellness.com/OR THE IVÉ WELLNESS MOBILE APPLICATION (TOGETHER, THe “PLATFORM” ), CLICKING “I AGREE,” CHECKING A BOX TO SIGNIFY ACCEPTANCE, USING ANY OTHER ACCEPTANCE MECHANISM PRESENTED THROUGH THE SERVICE, OR OTHERWISE AFFIRMATIVELY ACCEPTING THESE TERMS, YOU AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE.YOU HEREBY GRANT AGENCY AUTHORITYTO ANY PARTY WHO INDICATES ACCEPTANCE TO THESE TERMS ON YOUR BEHALF.
ARBITRATION NOTICE: EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN SECTION 27, DISPUTES BETWEEN YOU AND US OR YOU AND MEDICAL GROUPS/PROVIDERS WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION, AND YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
IF YOU HAVE A MEDICAL EMERGENCY, CALL 911 OR SEEK IN-PERSON EMERGENCY CARE IMMEDIATELY. THE SERVICE IS NOT APPROPRIATE FOR ALL CONDITIONS.
1. Introduction
IVÉ Wellness LLC (Georgia) and 4418 LLC (North Carolina) (collectively, “IVÉ Wellness,” “we,” “our,” or “us” ) own and operate the website and mobile application (the “Platform”) and provide related booking and membership services (the “Service”) that connect individuals with independent, licensed healthcare providers. IVÉ Wellness is not a medical provider and does not practice medicine; medical services are furnished by independent medical groups and their licensed clinicians ( “Medical Groups/Providers” ). Your access to and use of the Platform and the Service are governed by these Terms of Service (this “Agreement” ).
In this Agreement, “you” and “your” mean the person using the Service, or—if the Service is used by or on behalf of a minor—(i) the parent or legal guardian who provides any required consents, is the account holder, and is financially responsible, and (ii) the minor. The Service is not intended for children under thirteen (13), and such individuals may not use the Service or enter into this Agreement.
2. Acceptance of Terms
Your access to and use of the Service is subject to this Agreement and applicable laws. If you do not accept this Agreement, you are prohibited from visiting, accessing, registering with, and/or using the Service (except to review this Agreement). We may revise this Agreement or the Service at any time in our sole discretion. Changes are effective upon posting to this page unless applicable law requires additional notice. Your continued use after posting constitutes acceptance.
3. Relationship With IVÉ Wellness; Medical Disclaimer
IVÉ Wellness operates the Platform and booking/billing Service. IVÉ Wellness is not a medical group or healthcare providerand does not practice medicine.
Medical care is provided by independent, appropriately licensed medical groups and their clinicians (collectively, the “Medical Groups” and their “Providers," which may include physicians, nurse practitioners, physician assistants, registered nurses, and other licensed professionals). Prescription fulfillment may be provided by independent pharmacies(the “Pharmacies” ), and laboratory services may be provided by independent laboratories (the “Labs” ). By using the Service, you acknowledge that services you receive from Medical Groups, Providers, Pharmacies, and Labs (together,“Third-Party Providers” ) are also subject to this Agreement, and that such Third-Party Providers are third-party beneficiaries of this Agreement.
IVÉ Wellness does not control or interfere with clinical judgment and is not liable for the provision of medical services. Your interactions with any Provider are not a substitute for relationships with your regular in-person clinicians. You may receive messages, reports, and emails from Providers via the Service; you are responsible for monitoring and responding to such communications.
By using the Service, you also establish a direct customer relationship with IVÉ Wellness for access to the Platform and for purchases (e.g., memberships) that IVÉ Wellness sells directly. We handle personal information, including health information, in accordance with our Privacy Policy and, where applicable, a Notice of Privacy Practices.
4. No Insurance Accepted; Your Financial Responsibility
IVÉ Wellness and the Medical Groups do not accept commercial health insurance and are not enrolled in any federal or state healthcare programs (e.g., Medicare, Medicaid) for services provided through the Service. By choosing to use the Service, you agree to obtain services on a cash basis and are solely responsible for all costs. You agree that neither you nor IVÉ Wellness nor any Third-Party Provider will submit claims to any federal or state healthcare program for services/products provided through the Service.
5. Subscriptions & Memberships (Auto-Renewal; Minimum Term; Stored-Credential Authorization)
Certain products and services are available on an automatically renewing subscription basis, including Monthly Memberships (collectively, “Subscription Services”).
Auto-Renewal & Minimum Term. Your membership auto-renews monthly at the price disclosed at checkout until you cancel. Minimum commitment: three (3) months.
How to Cancel. After the 3-month minimum term, you may cancel at any time at least twenty-four (24) hours before the next renewal date via Account → Membership or by using the online cancel link provided in your account and order emails.
Stored Credential & Recurring Authorization. By purchasing a Subscription Service, you authorize IVÉ Wellness to store your payment credential (via our payment processor) and to initiate recurring charges to your payment method in the amount and on the schedule disclosed at checkout (or, for variable amounts, within the disclosed range/schedule) until you cancel as permitted herein. The first transaction is a cardholder-initiated transaction (CIT); subsequent recurring charges are merchant-initiated transactions (MIT) under applicable card-network rules.
Acknowledgment Email. After enrollment, we will send an email summarizing these auto-renewal terms and providing a direct link to manage/cancel.
For streamlined checkout, you will see one total price. If a subscription includes a clinical consult and/or a prescription filled by a Pharmacy, that total includes amounts collected by IVÉ Wellness on behalf of the Medical Groups/Providers and Pharmacies.
6. Prescription Products
Some products require a valid prescription from a licensed Provider. You will not receive a prescription product unless a Provider determines it is appropriate and issues a prescription. If a prescription is issued, you may choose to have it filled by a participating Pharmacy via the Platform (included in your total price) or at a pharmacy of your choice (you will pay that pharmacy directly). You authorize us to transmit to your selected pharmacy the information necessary to fill your prescription.
Prescription products may be shipped by Pharmacies without child-resistant packaging, except where prohibited by law. Store all products out of reach of children.
7. Laboratory Products & Services
Certain lab products/services require an order from a licensed Provider. You will not receive such services unless a Provider determines they are appropriate and issues an order. Labs are independent Third-Party Providers, and lab services may yield false positives, false negatives, or inconclusive results.
8. Terms of Sale & Payments
You agree to pay all fees for services/products at the prices and pursuant to the payment terms presented at checkout. Prices may change at any time in our discretion.
- Payment Processing. All monetary transactions occur through third-party payment processors (e.g., Stripe or other processors we designate). Your card information is not stored on our servers and is processed in accordance with PCI DSS by our processors.
- Authorization; Retries. By submitting payment, you authorize us and our processors to charge the amount due, including recurring fees. If a charge is declined, we may attempt limited retries during the billing cycle. Keep your payment information current.
- Billing Concerns & Chargebacks. If you have a billing concern, contact [email protected] within ten (10) days so we can investigate and, if appropriate, issue a credit under our policies. We reserve the right to contest improper or duplicate chargebacks by providing documentation to your card issuer.
- Taxes; Shipping. You are responsible for applicable taxes and any shipping/handling charges shown at checkout. Delivery dates are estimates only. Risk of loss for shipped products passes to you upon delivery to the carrier unless we state otherwise in writing.
- Refunds. Except as set forth in our Cancellation & Membership Policy (v2025-07-01), incorporated by reference, or where required by law, fees and charges are non-refundable. We may resolve customer issues on a case-by-case basis in our discretion.
9. Limited Use & Availability
The Service is available only to individuals located in jurisdictions where we offer the Service and who are (a) 18+ (or the age of majority in their jurisdiction), or (b) 13–17 with a parent/guardian’s consent. The consenting adult is the account holder, financially responsible, and must participate where required by law. Availability may change due to regulatory requirements.
The Service may not be appropriate for every condition. Providers may determine that in-person care is necessary and may refer you accordingly.
10. Telehealth Consent; Location Attestation
Telehealth involves the delivery of care using electronic communications when you and the Provider are not in the same location. Telehealth may not be a substitute for in-person care in all cases. You will be asked to review and accept a separate Patient Consent to Treat & Financial Responsibility (the “Patient Consent”) available through the Platform. At the time of any telehealth encounter, you represent that you are physically located in a U.S. state where your Provider is licensed and you will truthfully disclose your location. IVÉ Wellness is a third-party beneficiary of the Patient Consent.
11. Duty to Provide Information, Access & Connectivity
You are responsible for procuring and maintaining the devices, software, and connectivity needed to use the Service and for all related charges. You must provide truthful, accurate, and complete information in all communications and keep your account information current.
12. Privacy Policy
We understand the importance of confidentiality and privacy regarding your personal information. Please review our Privacy Policy (available on the Platform) for how we collect, use, and disclose information.
13. Protected Health Information
When you create an account, you provide information (e.g., name, email, shipping address, phone) that we handle under our Privacy Policy. In using certain components of the Service, you may provide health information that may be protected by applicable laws. IVÉ Wellness is not a “covered entity” under HIPAA; in some contexts we may act as a “business associate.” To the extent HIPAA applies, IVÉ Wellness will comply with applicable provisions with respect to “protected health information” (“PHI”). The Medical Groups and Providers maintain a Notice of Privacy Practices (NPP) describing their use/disclosure of PHI. By using the Service, you acknowledge receipt of the NPP from your Medical
14. Registration; Accounts, Passwords & Security
You must register for an account to use the Service. Keep your credentials confidential and notify us immediately of any unauthorized use. You are responsible for all activity under your account. We use commercially reasonable security measures (e.g., TLS/SSL), but no system is 100% secure; log out after each session and secure your devices.
15. Use & Ownership of the Service
The Service and all content are protected by intellectual property laws. Subject to this Agreement, IVÉ Wellness grants you a limited, revocable, non-transferable license to access and use the Service for personal, non-commercial use. All rights not expressly granted are reserved.
16. License to Submissions
Except as limited by law for Protected Information, any information you transmit via the Service (e.g., questions, comments, suggestions) (“Submissions ”) will be treated as non-confidential and non-proprietary to the extent permitted by law. You grant IVÉ Wellness a worldwide, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, distribute, and publicly perform/display Submissions for operating and providing the Service.
17. Prohibited Use
You agree not to misuse the Service, including, without limitation, by: using it for unlawful purposes; attempting unauthorized access; interfering with others’ use; reverse engineering; infringing rights; distributing malware; harvesting information; creating false identities; or using automated means to copy or access content. We may investigate suspected violations and cooperate with law enforcement.
18. Third-Party Goods & Services
Third-Party Providers may offer goods/services through the Service (“Third-Party Goods and Services”). Your interactions with Third-Party Providers are solely between you and them. IVÉ Wellness is not responsible for Third-Party Goods and Services and disclaims liability arising from such interactions. You release and indemnify IVÉ Wellness from claims related to disputes with Third-Party Providers.
19. Termination
We may terminate or suspend the Service, your access, or features at any time for any reason. Sections that by their nature should survive termination will survive (including ownership, disclaimers, limitations of liability, arbitration, indemnification, and jurisdiction provisions).
20. Disclaimers
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, IVÉ WELLNESS AND THE THIRD-PARTY PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND RELIABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. IVÉ WELLNESS IS NOT LIABLE FOR FAILURES DUE TO EVENTS BEYOND OUR REASONABLE CONTROL
21. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL IVÉ WELLNESS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA LOSS, PERSONAL INJURY, EMOTIONAL DISTRESS, OR WRONGFUL DEATH, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE OR THIRD-PARTY GOODS AND SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY. IVÉ WELLNESS’S TOTAL LIABILITY TO YOU WILL NOT EXCEED USD $1,000. ANY CLAIMS MUST BE BROUGHT WITHIN ONE (1) YEAR OF THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations; where prohibited, these limitations apply only to the extent permitted by law.
22. Indemnification
You agree to defend, indemnify, and hold harmless IVÉ Wellness, its affiliates, and their respective officers, directors, members, managers, employees, contractors, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from or related to your use of the Service, your violation of law, or your breach of this Agreement. This Section survives termination.
23. Notices
We may provide notices by email, SMS, posting on the Platform, or regular mail. You consent to receive electronic communications and agree they satisfy any legal requirement that communications be in writing.
24. Changes to This Agreement & the Service
The Service is continually under development, and we may review, update, or remove any part of this Agreement or the Service at any time. Changes are effective upon posting unless the law requires otherwise. If you disagree with changes, your sole remedy is to stop using the Service.
25. Electronic Communications
When you access the Service or send emails/SMS to us or to Providers, you communicate electronically. You consent to receive communications electronically and agree that all agreements, notices, disclosures, and other communications provided electronically satisfy legal writing requirements. Carrier rates may apply.
26. Entire Agreement; Incorporated Policies
This Agreement, together with terms posted on the Platform or executed by you and IVÉ Wellness (including the Privacy Policy, the Patient Consent to Treat & Financial Responsibility, and the Cancellation & Membership Policy (v2025-07-01)), constitutes the entire agreement between you and IVÉ Wellness and supersedes prior agreements regarding the Service.
27. Binding Arbitration; Class Action Waiver
Agreement to Arbitrate. You and we agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Service (a “Dispute”) will be resolved by confidential, binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (the “Rules”). The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. The arbitrator may award the same individualized relief a court could award.
Location. The arbitration will take place in Atlanta, Georgia, or within 100 miles of your residence if you live outside the Atlanta metro area, unless we both agree otherwise.
Costs. Arbitration fees will be allocated per the Rules. If your share of fees would be prohibitive compared to litigation costs, we will pay the portion the arbitrator deems necessary to avoid prohibitive expense. Each party pays its own attorneys’ fees unless the arbitrator awards fees under applicable law.
Class Action Waiver. ALL DISPUTES MUST BE ARBITRATED ON AN INDIVIDUAL BASIS. NO CLASS, COLLECTIVE, OR REPRESENTATIVE ACTIONS ARE PERMITTED. THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF.
Exceptions. Either party may (i) bring an individual claim in small-claims court within its jurisdictional limits; and/or (ii) seek temporary injunctive relief in the state or federal courts located in Fulton County, Georgia to protect intellectual property or confidential information.
Notice of Dispute. Before commencing arbitration, the initiating party must send a written Notice of Dispute describing the claim and relief sought. Send by mail to: IVÉ Wellness, ATTN: Dispute Notice, PO Box 187, Highlands, NC 28741 or IVÉ Wellness, ATTN: Dispute Notice, 43 Dillard Rd, Highlands, NC 28741; and send a copy by email to [email protected]. If the Dispute is not resolved within 30 days after receipt of the Notice, either party may commence arbitration.
If a court decides that applicable law precludes enforcement of any of this Section’s limitations as to a particular claim or request for relief, that claim/request (and only that claim/request) must be brought exclusively in the state or federal courts located in Atlanta, Georgia, and the remainder of this Section will be enforceable.
28. Governing Law; Venue; Severability
This Agreement is governed by the Federal Arbitration Act and, to the extent not preempted, the laws of the State of Georgia, without regard to conflicts-of-law rules. Those who access the Service from other locations do so on their own initiative and are responsible for local compliance. If any provision is held unenforceable, it will be modified to the minimum extent necessary to be enforceable, and the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver.
29. Assignment
You may not assign your rights or obligations under this Agreement. IVÉ Wellness may assign or transfer this Agreement, in whole or in part, to any affiliate or successor (e.g., in connection with a merger or sale of assets) without further consent.
30. Third-Party Beneficiaries
Your use of third-party software or Third-Party Goods and Services may be subject to their terms. Except as expressly stated (including with respect to Third-Party Providers and the arbitration provisions), no third party is intended to be a beneficiary of this Agreement.
31. Contact Us
Questions about this Agreement or the Service? Contact us via the contact form on the Platform or email [email protected]. We will endeavor to respond promptly.
INCORPORATED POLICIES:
- Cancellation & Membership Policy (v2025-07-01) — governs refunds, no-show/cancellation fees, membership minimums, and pauses.
- Patient Consent to Treat & Financial Responsibility — governs consent to care (including telehealth), financial responsibility, and privacy acknowledgments.
- Privacy Policy — describes how we collect, use, and disclose personal information.
By proceeding, you acknowledge that you have read and agree to this Agreement and the policies above, and that you consent to auto-renewal, stored-credential billing, and electronic communications as described.